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KEPNER AND FOURIE TRAINING

PSDM Workshop

for Business Leaders and Managers           Content – 4 Critical Skills

  • CauseWise: Solve Technical Problems quickly & effectively
  • SolutionWise: Make Decisions with stakeholder commitment and buy-in
  • RiskWise: Protect Decisions with risk mitigation techniques
  • PriorityWise: Prioritize Issues among conflicting stakeholders

Global Certification awarded by the Institute for Professional Problem Solvers

5 Reasons to do the PSDM Workshop

  1. EVALUATE and improve your critical thinking skills for increased performance and results
  2. ACHIEVE and solidify stakeholder buy-in and commitment towards confident critical decisions
  3. ELIMINATE wasteful outcomes by using appropriate thinking techniques to eliminate “trial and error” fixes
  4. CASCADE and promote improved performance in your organization with enhanced problem solving abilities
  5. ENGAGE in meaningful discussions and exercises on improving leadership through rational, intuitive and systematic decision making

BENEFITS “The leading & most competitive organization of the future is the one that trained its workforce in a common problem solving process.” Harvard Business Review

WHO SHOULD ATTEND

  • Business Leaders – CEO, COO & CFO
  • Managers and Technical Leaders
  • Project & Portfolio Managers
  • All Individuals seeking to enhance critical thinking skills

Workshops

Learn an innovative yet practical thinking approach that you can use to harness and guide your team’s collective thinking effectively. These are essential skills for all leaders, managers and subject matter experts.

During the workshop we will show you how to use collaborative critical thinking skills to analyze problems and create solutions with “out of the box” innovative solutions

itRCA Workshop

for Information Technology Professionals Content – 3 Critical Skills

  • SRA: Service Recovery Analysis – use effective recovery tools to restore service disruption quickly and accurately
  • TCA: Technical Cause Analysis – tools and techniques on how to find the technical reason for an incident
  • RCA: Root Cause Analysis – analyze Root Cause to arrive at effective corrective actions

Global Certification awarded by the Institute for Professional Problem Solvers

5 Reasons to do the itRCA workshop

  1. FIX incidents quickly and accurately, first time, every time
  2. AVOID unnecessary and expensive ‘trial and error’ fixes
  3.  USE step by step critical thinking across silos to resolve and prevent incidents
  4. IDENTIFY the correct starting point for incident and problem investigations
  5. LEARN how to use limited factual data to arrive at answers quickly and accurately

BENEFITS

“The leading & most competitive organization of the future is the one that trained its workforce in a common problem solving process.” Harvard Business Review

WHO SHOULD ATTEND

  • All mid to senior level IT Management
  • IT Project Managers
  • Subject Matter Experts
  • Key Support Staff
  • Project Management Staff

Adding Value

KEPNERandFOURIE®

As an industry leading company, we exist to have a significant impact on every individual within your business and ultimately your performance as an organisation

Root cause analysis

Understand technical causes to prevent future incidents.

OUR APPROACH

Interacting with your teams to find the best solution for you.

Our Reputation

Solving and identifying problems for more than 20 years.

About Us

Read more about KepnerandFourie.

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