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ACCREDITED TRAINING

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KEPNER AND FOURIE TRAINING

PSDM Workshops

for Business Leaders and Managers           Content – 4 Critical Skills

  • CauseWise: Solve Technical Problems quickly & effectively (technical causes and root cause analysis)
  • SolutionWise: Make Decisions with stakeholder commitment
  • RiskWise: Protect Decisions with risk reduction techniques
  • PriorityWise: Prioritize Issues amongst conflicting stakeholders

Global Certification

5 Reasons to do the PSDM Workshop

  1. EVALUATE and improve your critical thinking skills for increased performance and results
  2. ACHIEVE and solidify stakeholder buy-in and commitment to critical decisions with confidence
  3. ELIMINATE wasteful outcomes by using divergent and convergent thinking techniques
  4. CASCADE and promote improved performance in your organization with enhanced problem solving abilities
  5. ENGAGE in hand-on, in depth discussions and exercises on improving leadership through rational, intuitive and systematic decision making

BENEFITS “The leading & most competitive organization of the future is the one that trained its workforce in a common problem solving process.” Harvard Business Review

WHO SHOULD ATTEND

  • Business Leaders – CEO, COO & CFO
  • Managers and Technical Leaders
  • Project & Portfolio Managers
  • All Individuals seeking to enhance critical thinking skills

Workshops

Learn an innovative thinking approach that you can use to harness & guide your team’s thinking effectively. These are essential skills for all leaders, managers & subject matter experts.

In our workshops we will show you how to use these collaborative critical thinking skills to analyse problems and create solutions with out of the box and innovative thinking.

itRCA Workshop

for Information Technology Professionals Content – 3 Critical Skills

  • SRA: Service Recovery Analysis – use effective recovery tools to restore disrupted service
  • TCA: Technical Cause Analysis – tools and techniques of how to find the technical reason for an incident
  • RCA: Root Cause Analysis – analyze Technical Cause to arrive at root cause corrective actions

Global Certification

Reasons to do the itRCA workshop

  1. FIX incidents quickly and accurately, first time, every time
  2. AVOID unnecessary and expensive ‘trial and error’ fixes
  3.  USE step by step critical thinking across specialization silos to resolve and prevent incidents
  4. IDENTIFY the correct starting point for incident and problem investigations
  5. LEARN to use 9 critical questions across four dimensions

BENEFITS

“The leading & most competitive organization of the future is the one that trained its workforce in a common problem solving process.” Harvard Business Review

WHO SHOULD ATTEND

  • All mid to senior level IT Management
  • IT Project Managers
  • Subject Matter Experts
  • Key Support Staff

Adding Value

KEPNERandFOURIE®

As an industry leading company, we exist to have a significant impact on every individual within your business and ultimately your performance as an organisation

Root cause analysis

Understand technical causes to prevent future incidents.

OUR APPROACH

Interacting with your teams to find the best solution for you.

Our Reputation

Solving and identifying problems for more than 20 years.

About Us

Read more about KepnerandFourie.