WELCOME TO CRITICAL THINKING FOR BUSINESS

Critical Thinking

RESOLVE

Problems

Problem Solving

CREATE

Solutions

Root Cause Analysis

COLLABORATE

Effectively

Individuals & Teams

SKILLS TRAINING

Certification

WORKSHOPS

Learn an innovative thinking approach that you can use to harness & guide your team’s thinking effectively. These are essential skills for all leaders, managers & subject matter experts.

In our workshops we will show you how to use these collaborative critical thinking skills to analyse problems and create solutions with out of the box and innovative thinking.

Operations

IT Technology

PSDM Workshop

for Business Leaders and Managers           Content – 4 Critical Skills

  • CauseWise: Solve Technical Problems quickly & effectively (technical causes and root cause analysis)
  • SolutionWise: Make Decisions with stakeholder commitment
  • RiskWise: Protect Decisions with risk reduction techniques
  • PriorityWise: Prioritize Issues amongst conflicting stakeholders

Global Certification

itRCA Workshop

for Information Technology Professionals Content – 3 Critical Skills

  • SRA: Service Recovery Analysis – use effective recovery tools to restore disrupted servise
  • TCA: Technical Cause Analysis – tools and techniques of how to find the technical reason for an incident
  • RCA: Root Cause Analysis – analyze Technical Cause to arrive at root cause corrective actions

Global Certification

Read More About PSDM (Read more text)

5 Reasons to do the PSDM Workshop

  1. EVALUATE and improve your critical thinking skills for increased performance and results
  2. ACHIEVE and solidify stakeholder buy-in and commitment to critical decisions with confidence
  3. ELIMINATE wasteful outcomes by using divergent and convergent thinking techniques
  4. CASCADE and promote improved performance in your organization with enhanced problem solving abilities
  5. ENGAGE in hand-on, in depth discussions and exercises on improving leadership through rational, intuitive and systematic decision making
BENEFITS
“The leading & most competitive organization of the future is the one that trained its workforce in a common problem solving process.” Harvard Business Review

WHO SHOULD ATTEND

  • Business Leaders – CEO, COO & CFO
  • Managers and Technical Leaders
  • Project & Portfolio Managers
  • All Individuals seeking to enhance critical thinking skills
 

Read more about itRCA (read more text)

Reasons to do the itRCA workshop

  1. FIX incidents quickly and accurately, first time, every time
  2. AVOID unnecessary and expensive ‘trial and error’ fixes
  3.  USE step by step critical thinking across specialization silos to resolve and prevent incidents
  4. IDENTIFY the correct starting point for incident and problem investigations
  5. LEARN to use 9 critical questions across four dimensions

BENEFITS

“The leading & most competitive organization of the future is the one that trained its workforce in a common problem solving process.” Harvard Business Review

WHO SHOULD ATTEND

  • All mid to senior level IT Management
  • IT Project Managers
  • Subject Matter Experts
  • Key Support Staff

Call to Action – Buy PSDM Workshop

Call to Action – Buy itRCA Workshop